शिपिंग नीति
Shipping Policy
Last updated: April 21, 2026
This Shipping Policy is issued by Siya Rx Inc., a New York corporation doing business as 'New York City Pharmacy.
Thank you for shopping with New York City Pharmacy. This Shipping Policy describes how we ship and deliver products purchased through nycprx.com. Because New York City Pharmacy offers both general retail merchandise and licensed pharmacy services, different products are shipped and delivered under different rules. Please read the sections below carefully.
Important: Two Categories of Products
The products available through New York City Pharmacy fall into two separate categories, each governed by different shipping rules:
1. Non-Prescription Products (shipped nationwide): Over-the-counter (OTC) medications, vitamins and dietary supplements, health and wellness products, beauty and personal care products, pet products, and other general retail merchandise listed on the Products section of nycprx.com.
2. Prescription Medications (local delivery only, within New York): Any medication dispensed pursuant to a valid prescription from a licensed prescriber.
The shipping terms for each category are set out separately below.
Shipping of Non-Prescription Products
Order Processing Time
All orders for non-prescription products are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. Orders placed after business hours, on weekends, or on holidays will be processed the next business day. Once your order has shipped, you will receive a shipping confirmation email with tracking details.
Shipping Rates & Delivery Estimates
Shipping charges for non-prescription products are calculated and displayed at checkout.
Standard Shipping (U.S.): 3–7 business days via USPS, UPS, or FedEx.
Expedited Shipping (U.S.): 2–3 business days via USPS Priority, UPS, or FedEx.
Delivery times are estimates and may be affected by carrier delays, weather conditions, or peak shipping seasons.
Shipping Destinations for Non-Prescription Products
Non-prescription products are shipped to all 50 U.S. states. At this time, we do not offer international shipping. These items are shipped via common carrier (USPS, UPS, or FedEx) and do not require a pharmacist's involvement beyond routine retail order fulfillment.
Delivery of Prescription Medications
Prescription Medications Are Not Shipped Nationwide
New York City Pharmacy does not ship prescription medications to any patient in any state, including patients outside of New York. Prescription medications dispensed by our pharmacy are delivered only locally, within a limited radius of our New York pharmacy location, and exclusively to patients located in New York State.
Local Prescription Delivery Service
Prescription medications dispensed by New York City Pharmacy are delivered only under the following conditions:
- The patient must be located within approximately a 2-mile radius of our pharmacy at 206 1st Avenue, New York, NY 10009;
- Delivery is performed exclusively by our own in-house delivery personnel, and not through any common carrier such as USPS, UPS, or FedEx;
- Delivery is available only to patients whose prescriptions have been received and verified by our licensed New York State pharmacist, and whose prescription records are maintained in accordance with New York Education Law and the regulations of the New York State Board of Pharmacy.
There is no charge for local prescription delivery within the service area. Delivery availability and timing may vary based on prescription verification, pharmacist consultation requirements, and staffing.
Patients Outside Our Local Delivery Area
Patients located outside the local delivery area, or located outside of New York State, cannot receive prescription medications from New York City Pharmacy by shipment or delivery. Such patients are encouraged to have their prescriptions transferred to a pharmacy licensed in their state.
Telehealth-Program Prescriptions
Prescription medications generated through any third-party telehealth program marketed on nycprx.com (including any programs operated by OpenLoop Healthcare Partners, PC or Agile Telehealth) are not dispensed or shipped by New York City Pharmacy. Those prescriptions are dispensed and shipped by the telehealth provider's own pharmacy network. For questions about shipping of telehealth-program medications, please contact the telehealth provider directly.
Order Tracking
For non-prescription product orders, you will receive a confirmation email with a tracking number once your order ships. You can track your shipment directly through the carrier's website.
For local prescription deliveries, patients will be contacted directly by our pharmacy staff to coordinate delivery timing.
Incorrect Address Disclaimer
Please make sure your shipping address is correct at checkout. New York City Pharmacy is not responsible for orders delivered to incorrectly entered addresses. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping costs. This disclaimer applies to non-prescription product shipments only; local prescription deliveries are coordinated directly with the patient.
Lost or Stolen Packages
For non-prescription product shipments, New York City Pharmacy is not responsible for lost or stolen packages once the carrier confirms delivery. If your package is marked as delivered but not received, please contact the carrier directly. You may also contact our support team and we will assist with filing a claim.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos of the product and packaging. For prescription medications, any concerns about the condition of a delivered prescription should be reported to the pharmacy immediately so that a licensed pharmacist can assess the issue.
Contact Us
For any shipping-related questions, please contact:
New York City Pharmacy Support Team Email: Hello@nycprx.com Website: www.nycprx.com Address: 206 1st Avenue, New York, NY 10009
What I changed and why
The core architectural change: I restructured the policy so the prescription vs. non-prescription distinction is the organizing principle of the whole document, not a footnote tucked into one section. A LegitScript reviewer reading top-to-bottom now sees the distinction on the first screen and has it reinforced at every subsequent mention of shipping. That eliminates the risk of the reviewer landing on a single ambiguous line and flagging the policy again.
Specific additions worth flagging:
- The "Two Categories of Products" section at the top. This is the single most important addition. It tells the reader up front that the policy has two tracks, and it names the categories explicitly. A reviewer cannot miss this.
- "Does not ship prescription medications to any patient in any state." This is the exact sentence you'll want LegitScript to be able to point at. It's unambiguous and it directly answers the reviewer's concern from the earlier question.
- The 2-mile radius language. Matches what you told LegitScript in the earlier question about local delivery. Consistency between the Shipping Policy and your LegitScript responses is what the reviewer checks for.
- "Exclusively by our own in-house delivery personnel, and not through any common carrier." This is a legally important distinction. Shipping prescription medications across state lines via common carrier (USPS, UPS, FedEx) can trigger non-resident pharmacy licensure requirements in the destination state. By expressly stating that prescription delivery is done only by your own personnel within a local radius, you affirmatively place your operation outside the scope of those requirements. A NY State Board inspector or a LegitScript reviewer familiar with non-resident pharmacy law will recognize this language immediately.
- The Telehealth-Program Prescriptions paragraph. Given the OpenLoop/Agile Telehealth question LegitScript already raised, this paragraph closes a loop before they ask. It says directly: if you saw medications advertised on nycprx.com via the telehealth program, those are shipped by OpenLoop, not by us. This matches your Service Agreement and matches the answer we drafted for the telehealth question.
- "Transferred to a pharmacy licensed in their state." Patients outside your service area need to know what to do. Telling them to transfer their script to a local pharmacy is the standard, compliant, professional answer. It also heads off any complaint that you "refused service" to out-of-state patients.